Frequently Asked Questions
Everything you need to know about our handcrafted leather bags.
Where are your satchels manufactured?
Every one of our bags is handcrafted with care in our own workshop located in the heart of England, ensuring the highest quality British craftsmanship.
What type of leather do you use?
We use premium, ethically sourced bovine leather. Our traditional satchels are made from firm leather that maintains its iconic shape over time, while our softer collections use pebbled or grain leather.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Can I personalize my bag with embossing?
Absolutely. We offer a bespoke embossing service where you can add initials or symbols in gold, silver, or blind finishes to make your bag truly unique.
How do I care for my leather satchel?
We recommend using a specialized leather protection cream before your first use. Avoid prolonged exposure to heavy rain and direct heat; if it gets wet, wipe it dry with a soft cloth and let it dry naturally.
What is your return policy?
We offer a 28-day return period for all non-personalized items. Please ensure the product is in its original, unused condition with all tags and packaging intact.